Privacy Policy

At Inside & Out Psychological Services, your privacy is deeply respected and protected. We are committed to maintaining the confidentiality, security, and integrity of all personal information shared with us.

1. Personal Information We Collect

We collect only the information necessary to provide effective care and service. This may include your name, contact details, health history, session notes, and billing information. Information is stored securely and accessed only by authorized staff or your treating practitioner.

2. How We Use Your Information

Your information is used to support your care, process billing, and communicate with you about appointments or services. We may also use anonymized data for internal service evaluation and improvement.

3. Confidentiality and Ethical Standards

All clinical and administrative staff adhere to the strictest codes of ethics and confidentiality, including those set by regulatory colleges (e.g., BCACC, CPA). Information you share during therapy sessions is confidential and will not be disclosed without your consent, except as required by law (e.g., risk of harm, legal subpoena).

4. Your Rights

You have the right to access, correct, or request the deletion of your personal information. You may also withdraw your consent for communication or data use at any time, subject to legal or clinical requirements.

5. Data Storage and Security

We use secure electronic health records systems and industry-standard data protection practices. Physical records (if any) are stored in locked filing systems accessible only to authorized personnel.

6. Online Forms and Communication

Information submitted through our website (e.g., waitlist or intake forms) is encrypted and securely transmitted. We encourage clients to use secure channels when sharing personal information electronically.

7. Questions or Concerns

If you have questions about our privacy practices or would like to review your file, please contact us. We’re here to ensure your information—and your care—are treated with the utmost respect.